Shipping policy

Last Updated: April 1, 2025

Thank you for shopping at Koyam! We are committed to delivering your perfumes safely and efficiently. Please review our shipping policy below.

1. Processing Time

• Orders are processed within 3 business days (excluding weekends and holidays).
• If there are delays due to high order volume or unforeseen circumstances, we will notify you via email.

2. Shipping Rates & Delivery Time

We offer the following shipping options:

• Shipping costs are calculated at checkout based on your location and chosen method.
• Expedited shipping options are available for an additional fee.

3. International Shipping

• We ship to Qatar, Saudi Arabia, Kuwait, Oman.
• Customers are responsible for any customs duties, taxes, or import fees.
• Delivery times may vary due to customs processing in your country.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order at [tracking URL or carrier’s website].

5. Lost or Stolen Packages

• We are not responsible for lost, stolen, or incorrectly delivered packages due to incorrect shipping information provided at checkout.
• If your package is missing, please contact the shipping carrier first. If further assistance is needed, email us at koyamscent.ae@gmail.com.

6. Damaged Items

• If your order arrives damaged, please contact us within [2] days with photos of the damage, and we will assist with a replacement or refund.

7. Changes & Cancellations

• If you need to change your shipping address or cancel your order, please contact us within [12] hours of placing the order.
• Once an order has shipped, we cannot make changes.

8. Contact Us

If you have any questions, feel free to contact us at Koyamscent.ae@gmail.com or +971507073302.